Shipping Policy
Thank you for shopping with Pembrook. We want to make sure your socks reach you quickly and safely.
Processing Time
Orders are typically processed within 1 to 2 business days of being placed. Orders placed on weekends or holidays are processed the next business day.
Shipping Methods and Delivery
Orders placed through pembrookapparel.com checkout are fulfilled through Amazon Multi-Channel Fulfillment (MCF), using Amazon's global fulfillment network. Two shipping options are available:
- Standard Shipping, estimated 3 to 5 business days
- Amazon Prime Delivery, fast, free delivery for eligible Prime members checking out with Buy with Prime
Delivery timeframes are estimates and not guaranteed. Actual delivery times may vary based on location and carrier availability.
Shipping Rates
Orders over $35 ship free.
Buy with Prime Orders
For eligible products, you may check out using Buy with Prime, which provides fast, free Prime delivery for Amazon Prime members. Delivery estimates for Prime-eligible items are shown on the product page next to the Buy with Prime button. Shipping and delivery for Buy with Prime orders follow Amazon Prime's own terms, not this policy.
Shipping Coverage
We currently ship to addresses within the contiguous United States, Alaska, Hawaii, and Puerto Rico. Buy with Prime is available for US-based shipping addresses only.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. You can also track your order using the link in your order confirmation email.
Unbranded Packaging
All MCF-fulfilled orders ship in unbranded packaging for a clean, neutral delivery experience.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us at hello@pembrookapparel.com within 7 days of the expected delivery date. We will work with our fulfillment partner to resolve the issue as quickly as possible.