FAQs
DIABETIC SOCKS
Diabetic socks are specifically engineered with features regular socks don't have: non-binding tops that don't restrict circulation or leave marks, seamless toe construction that eliminates pressure points, moisture-wicking materials to keep feet dry, extra cushioning in high-impact areas, and soft interior linings with no rough seams or elastic bands. These features are essential for anyone with diabetes, neuropathy, poor circulation, or sensitive feet.
Absolutely. The comfort features designed for diabetic feet are simply good design for anyone. Common non-diabetic customers include nurses and healthcare workers on their feet all day, seniors with sensitive feet, pregnant women dealing with foot swelling, people with edema or poor circulation, and anyone who wants a genuinely comfortable non-binding sock.
Many of our customers report that their podiatrists or endocrinologists recommended switching to diabetic socks, and several have specifically found Pembrook through those recommendations. Our socks follow the design standards podiatrists typically recommend: non-binding fit, seamless toe construction, moisture management, and soft skin-friendly fibers. We always recommend consulting your healthcare provider for personalized advice.
Our diabetic socks have gentle, non-binding stretch not graduated compression. This is intentional. For many diabetic patients, particularly those with peripheral artery disease, compression socks can actually reduce blood flow and are not recommended without a doctor's guidance. If you need graduated compression, please see our separate compression sock line and consult your doctor first.
COMPRESSION SOCKS
15–20 mmHg is mild compression — no prescription needed. Best for general daily use, travel and long flights, standing for extended periods, mild swelling, and prevention. 20–30 mmHg is moderate compression — the most commonly prescribed level. Best for moderate to severe varicose veins, edema, chronic swelling, post-surgical recovery, and DVT prevention. If you've never worn compression before, 15–20 is the safe starting point. Never self-upgrade to a higher level without medical guidance.
They should feel snug and supportive never painful. Normal: a firm hugging sensation around the ankle and calf that eases after 10–15 minutes. Too tight: tingling, numbness, pain in the foot or toes, deep marks in the skin, or color changes at the sock edge. Too loose: socks bunch or slide down and feel like a regular sock. If they feel too tight, check your calf measurement against our size guide — sizing is often the issue.
For most people, 8–16 hours during waking hours is safe and beneficial. Put them on in the morning before getting out of bed when legs are least swollen. Remove before sleeping unless your doctor specifically directs otherwise horizontal rest allows veins to recover naturally. Some medical situations (post-surgical recovery, certain hospital stays) may call for overnight compression, but always follow your doctor's instructions.
Yes, with doctor approval. Pregnancy is one of the most common reasons women start wearing compression socks to reduce ankle and leg swelling, relieve leg aches and heaviness, reduce varicose vein risk, and prevent DVT (pregnancy increases clotting risk). 15–20 mmHg is generally considered safe and appropriate during pregnancy, but always confirm with your OB or midwife first.
SIZING & FIT
For most socks, size by shoe size S/M fits shoe sizes 4–7, L/XL fits 8–12 (most common), XL/XXL fits 13–15. For compression socks specifically, calf measurement is equally important measure the widest point of your calf and check the size chart on the product page. When in doubt between two sizes, size up for diabetic socks. For compression, accurate calf measurement is the tiebreaker.
For diabetic socks, always size up a slightly larger sock still works correctly, while a too-small diabetic sock defeats the purpose. For compression socks, use your calf measurement as the tiebreaker. If your shoe size says S/M but your calf is wider, go L/XL. Compression that's too tight from a size mismatch can cause discomfort or restrict circulation.
Measure in the morning before swelling builds. Sit with your foot flat on the floor, find the widest point of your calf (about 6–8 inches below the bend of your knee), wrap a soft tape measure snugly around that point, and note the measurement. Always measure both legs if one is larger, size for the larger leg. Cross-reference with the size chart on the product page.
ORDERS & SHIPPING
Orders typically ship within 1–2 business days. Standard shipping takes 3–5 business days after dispatch. Expedited 2-day shipping is available at checkout. You will receive a tracking email once your order ships.
Currently we ship within the United States only. International shipping is something we're exploring for the future sign up for our email list to be notified when it becomes available.
RETURNS & EXCHANGE
We offer free returns and exchanges within 30 days of purchase, no questions asked. Items must be unworn and in original packaging. Contact us at support@pembrookapparel.com with your order number to start a return we'll send you a prepaid return label. Refunds are processed within 3–5 business days of receiving the returned item.
We'll make it right immediately. Contact us with a photo and your order number and we'll send a replacement or issue a full refund your choice. We stand behind every pair we sell.
